Terms of use.
Dejunk is operated by Encapsulate Group Ltd (company number 11507292), FWB Building, 1st Floor Suite, Whieldon Road, Stoke-on-Trent, ST4 4JE. These terms describe how the marketplace works for residents and waste removal companies.
Last updated: 11 October 2026.
Resident enquiries and bookings
Describe your job accurately, upload photos you have permission to share and provide a reachable contact and collection address. Eligible companies can submit offers, and you choose whether to accept one. A bid is an offer from the company, not a price set by Dejunk. Check its proposed date or time window and any conditions before accepting. A confirmed booking is between you and the chosen company.
Company accounts and listings
Companies must provide accurate business, licence, service-area and pricing information and keep it current. Paid bidding places are limited by postcode area. The area, service type, price, VAT and billing frequency shown at checkout govern each subscription. Cancellation or a failed payment may end bidding and paid page features in line with the billing status shown in the dashboard. A basic directory listing does not itself confer bidding access or a paid endorsement.
Sales-assisted subscriptions and verification
If our team sends you a Stripe subscription checkout link for a listed business, the first monthly payment is taken when you complete checkout. You can review the price, VAT and subscription in Stripe before creating a Dejunk account. You then have 30 days from payment to verify your account email, ownership of the listing and waste carrier licence. Your paid bidding place is reserved during that period, but bidding access starts only after all required checks are approved. If you do not complete verification within 30 days, the subscription is automatically cancelled. The first month's payment is not refunded solely because verification was not completed. This does not affect any refund rights you have under applicable law or our ability to correct a billing error.
Messages, content and calendars
Use platform messages for the relevant enquiry and do not post unlawful or misleading content. You retain responsibility for content you submit and give us permission to display and process it to provide the service. The optional Google Calendar connection adds confirmed assigned bookings to a member's calendar; calendar entries are an aid to scheduling, so check the booking record in Dejunk if details conflict. You can disconnect a vehicle's Google account in the dashboard.
Service availability and responsibilities
We work to keep the platform available, but online services and third-party integrations can occasionally fail. Waste collection, transport, disposal, permits, access and on-site safety are the responsibility of the company carrying out the work, subject to applicable law. Nothing in these terms removes rights that cannot lawfully be excluded, including consumer rights.
Contact
For account or booking questions, use the dashboard or email wayne@encapsulate.group. See the privacy notice for how personal information is handled.